# Administrative Services Managers

US SOC code 11-3012. Markdown version of https://futurehistory.earth/timeline/11-3012

Also called: Administrative manager, Office manager, Director of administrative services, Facilities manager, Administrative director.

## In brief

In May 2025, [BLS](https://www.bls.gov/oes/special-requests/oesm25nat.zip) counted **263,960** US administrative services managers, with median pay of **$114,130** a year. Of the BLS counts since 2021, the May 2025 count is the highest. The earliest figure here is [an estimate](https://en.wikipedia.org/wiki/Management) of **150,000** from 1900, not measured the same way as today's count. The last full technology era for administrative services managers: Hybrid workplace platforms, 2020 to 2024.

## What the sources say

### Official outlook

BLS projects employment to grow 5.2% from 2025 to 2035. Source: [BLS Employment Projections 2025-35](https://data.bls.gov/projections/nationalMatrix?queryParams=11-3012&ioType=o).

### AI exposure studies

- **32%** of work tasks in management occupations, this job's group, are exposed to automation by AI. Not a forecast of job losses. [Goldman Sachs, 2023](https://www.gspublishing.com/content/research/en/reports/2023/03/27/d64e052b-0f6e-45d7-967b-d7be35fabd16.pdf)
- **50%** of this job's tasks are exposed to large language models. Not a forecast of job losses. [Eloundou and others, 2023](https://github.com/openai/GPTs-are-GPTs/blob/main/data/occ_level.csv)

Data as of BLS OEWS May 2025; BLS Employment Projections 2025-35. BLS publishes these counts as yearly survey snapshots and cautions against reading them as a precise trend.

## Administrative Services Managers employment and pay by year

- On record since: 1870
- Latest US employment: 263,960 (May 2025). Source: BLS OEWS May 2025 [4]
- Latest US median pay: $114,130 (May 2025). Source: BLS OEWS May 2025 [7]
- Outlook: +5.2% by 2035. Source: BLS Employment Projections 2025-35 [19]

### All 9 years of cited US data

| Year | US employment | Annual pay (median unless marked) | Source |
| --- | --- | --- | --- |
| 1900 | 150,000 (estimate) | n/a | Est., Wikipedia [1] |
| 1929 | 300,000 (estimate) | n/a | Est., Wikipedia [1] |
| 1960 | 400,000 (estimate) | $7,200 (estimate) | Est., Wikipedia (employment) [2]; Est., University of Missouri Libraries (pay) [5] |
| 2000 | 344,440 | $47,080 | BLS OEWS 2000 [3] |
| 2021 | 224,620 | $100,170 | BLS OEWS May 2021 [4] |
| 2022 | 236,570 | $103,330 | BLS OEWS May 2022 [4] |
| 2023 | 242,520 | $106,470 | BLS OEWS May 2023 [4] |
| 2024 | 254,140 | $108,390 | BLS OEWS May 2024 [4] |
| 2025 | 263,960 | $114,130 | BLS OEWS May 2025 [4] |

## Sources (45)

### Employment series

1. [Wikipedia — Management (history section): "Salaried managers as an identifiable group first became prominent in the late 19th century"](https://en.wikipedia.org/wiki/Management), Wikipedia
2. [Wikipedia — International Association of Administrative Professionals (IAAP): founded 1942 as National Secretaries Association; Certified Professional Secretary exam first administered 1951](https://en.wikipedia.org/wiki/International_Association_of_Administrative_Professionals), Wikipedia
3. [BLS OES 2000 national estimates (flat file)](https://www.bls.gov/oes/special-requests/oes00nat.zip), Bureau of Labor Statistics
4. BLS OEWS, national cross-industry estimates (flat file), Bureau of Labor Statistics. Editions: [2021](https://www.bls.gov/oes/special-requests/oesm21nat.zip), [2022](https://www.bls.gov/oes/special-requests/oesm22nat.zip), [2023](https://www.bls.gov/oes/special-requests/oesm23nat.zip), [2024](https://www.bls.gov/oes/special-requests/oesm24nat.zip), [2025](https://www.bls.gov/oes/special-requests/oesm25nat.zip)

### Wage series

5. [University of Missouri Libraries — "Prices and Wages by Decade: 1960-1969" (BLS Area Wage Surveys covering salaried office/supervisory positions)](https://libraryguides.missouri.edu/pricesandwages/1960-1969), University of Missouri Libraries / BLS historical sources
6. [BLS OES 2000 national estimates (flat file)](https://www.bls.gov/oes/special-requests/oes00nat.zip), Bureau of Labor Statistics
7. BLS OEWS, national cross-industry estimates (flat file), Bureau of Labor Statistics. Editions: [2021](https://www.bls.gov/oes/special-requests/oesm21nat.zip), [2022](https://www.bls.gov/oes/special-requests/oesm22nat.zip), [2023](https://www.bls.gov/oes/special-requests/oesm23nat.zip), [2024](https://www.bls.gov/oes/special-requests/oesm24nat.zip), [2025](https://www.bls.gov/oes/special-requests/oesm25nat.zip)

### Tool eras

8. [Wikipedia — Typewriter: "Remington began production of its first typewriter on March 1, 1873"; by 1880s typewriters were common in US offices](https://en.wikipedia.org/wiki/Typewriter), Wikipedia
9. [Wikipedia — Administrative Assistant: by 1900, 94.9% of stenographers and typists were women; 150+ shorthand/typing schools by 1871; 500+ commercial schools by 1890s](https://en.wikipedia.org/wiki/Administrative_assistant), Wikipedia
10. [Wikipedia — International Association of Administrative Professionals: founded 1942 as National Secretaries Association; Certified Professional Secretary exam first administered 1951; these developments reflect the professionalization of the administrative management field in this era](https://en.wikipedia.org/wiki/International_Association_of_Administrative_Professionals), Wikipedia
11. [Wikipedia — IBM Selectric typewriter (1961 launch, impact on office document production)](https://en.wikipedia.org/wiki/IBM_Selectric_typewriter), Wikipedia
12. [Wikipedia — IBM Personal Computer: launched August 12, 1981; reached broad corporate adoption within 3-4 years](https://en.wikipedia.org/wiki/IBM_Personal_Computer), Wikipedia
13. [Wikipedia — Microsoft Exchange Server: launched 1996; dominant corporate email platform through the 2000s](https://en.wikipedia.org/wiki/Microsoft_Exchange_Server), Wikipedia
14. [Wikipedia — ServiceNow: founded 2004; enterprise IT service management platform that expanded into facilities, HR, and procurement automation through the 2010s](https://en.wikipedia.org/wiki/ServiceNow), Wikipedia
15. [YAROOMS — AI in Workplace Management 2026: natural language desk and room booking, predictive space utilization, smart scheduling for hybrid work](https://www.yarooms.com/guides/ai-workplace-management), YAROOMS
16. [ServiceNow — Now Assist Xanadu release (September 2024): expanded to Sourcing and Procurement Operations, automates invoice ingestion, deploys procurement processes](https://newsroom.servicenow.com/press-releases/details/2024/ServiceNow-releases-its-most-comprehensive-set-of-new-AI-innovations-with-the-Now-Platform-Xanadu-release-09-10-2024-traffic/default.aspx), ServiceNow
17. [Goldman Sachs 2023 — The Potentially Large Effects of AI on Economic Growth: office and administrative support tasks have 46% automation exposure, highest of any major occupational group](https://www.goldmansachs.com/insights/articles/how-will-ai-affect-the-global-workforce), Goldman Sachs
18. [Sign In App 2026 — 10 Best AI Tools for Administrative Tasks: UK administrative workers save up to 122 hours per year via AI tools including Microsoft Copilot](https://signinapp.com/blog/ai-administrative-tasks-modern-workplace), Sign In App

### Forecasts and exposure studies

19. [BLS Employment Projections 2025-35, National Employment Matrix: 11-3012 Administrative services managers (2025: 279.0 thousand; 2035: 293.3 thousand; +5.2%)](https://data.bls.gov/projections/nationalMatrix?queryParams=11-3012&ioType=o), Bureau of Labor Statistics
20. [Briggs & Kodnani, "The Potentially Large Effects of Artificial Intelligence on Economic Growth", Goldman Sachs Global Economics Analyst (26 March 2023), Exhibit 5 (US): management 32%](https://www.gspublishing.com/content/research/en/reports/2023/03/27/d64e052b-0f6e-45d7-967b-d7be35fabd16.pdf), Goldman Sachs Global Investment Research
21. [Eloundou, Manning, Mishkin & Rock (2023), "GPTs are GPTs", occupation-level exposure data occ\_level.csv (O\*NET-SOC 11-3012.00, human-rated β 0.5)](https://github.com/openai/GPTs-are-GPTs/blob/main/data/occ_level.csv), OpenAI

### Historical notes

22. [Wikipedia — Typewriter: Remington began production March 1, 1873; typewriters became common in US offices by the mid-1880s](https://en.wikipedia.org/wiki/Typewriter), Wikipedia
23. [Wikipedia — Henri Fayol: "Administration Industrielle et Generale" (1916); Storrs translation (1949) "established Fayol as a major authority on management" in the USA](https://en.wikipedia.org/wiki/Henri_Fayol), Wikipedia
24. [Wikipedia — International Association of Administrative Professionals (IAAP): founded 1942 as National Secretaries Association in Kansas City, Missouri](https://en.wikipedia.org/wiki/International_Association_of_Administrative_Professionals), Wikipedia
25. [Wikipedia — IBM Selectric typewriter: launched 1961; remained dominant office typewriter for two decades](https://en.wikipedia.org/wiki/IBM_Selectric_typewriter), Wikipedia
26. [Wikipedia — IBM Personal Computer: launched August 12, 1981](https://en.wikipedia.org/wiki/IBM_Personal_Computer), Wikipedia
27. [O\*NET 11-3012.00 — Administrative Services Managers: 2010 SOC code merging 11-3011 and 11-3021](https://www.onetonline.org/link/summary/11-3012.00), O\*NET / BLS
28. [BLS OOH 2024-2034 — Administrative Services and Facilities Managers: employment +4% growth through 2034; continued focus on building energy efficiency and hybrid workplace management](https://www.bls.gov/ooh/management/administrative-services-managers.htm), Bureau of Labor Statistics
29. [ASAP — The Future of Administrative Professionals: AI and What's Next in 2026: interpersonal strengths becoming primary differentiator as AI absorbs routine tasks](https://officedynamics.com/ai-and-the-future-of-administrative-professionals/), American Society of Administrative Professionals

### Predecessors & successors

30. [Wikipedia — Management: "Salaried managers as an identifiable group first became prominent in the late 19th century"](https://en.wikipedia.org/wiki/Management), Wikipedia

### Present-day analysis

- [O\*NET 30.3 — Administrative Services Managers (11-3012.00)](https://www.onetonline.org/link/summary/11-3012.00), accessed 2026-06-05
- [BLS OOH — Administrative Services and Facilities Managers: +4% growth 2024-2034, 36,400 annual openings, 271,200 jobs, $108,390 median annual wage](https://www.bls.gov/ooh/management/administrative-services-managers.htm), accessed 2026-06-05
- [Goldman Sachs 2023 — The Potentially Large Effects of AI on Economic Growth: office and administrative support tasks have 46% automation exposure, highest of any major occupational group](https://www.goldmansachs.com/insights/articles/how-will-ai-affect-the-global-workforce), accessed 2026-06-05
- [Eloundou et al. 2024 — GPTs are GPTs (Science)](https://arxiv.org/abs/2303.10130), accessed 2026-06-05
- [ASAP (American Society of Administrative Professionals) — The Future of Administrative Professionals: AI and What's Next in 2026](https://officedynamics.com/ai-and-the-future-of-administrative-professionals/), accessed 2026-06-05
- [Sign In App 2026 — 10 Best AI Tools for Administrative Tasks: Microsoft Copilot summarizes meetings, drafts emails, analyzes spreadsheets; UK admin workers save up to 122 hours/year](https://signinapp.com/blog/ai-administrative-tasks-modern-workplace), accessed 2026-06-05
- [ServiceNow — Now Assist Xanadu release (September 2024): expanded to Sourcing and Procurement Operations; automates invoice ingestion, deploys procurement processes, enables employee self-service](https://newsroom.servicenow.com/press-releases/details/2024/ServiceNow-releases-its-most-comprehensive-set-of-new-AI-innovations-with-the-Now-Platform-Xanadu-release-09-10-2024-traffic/default.aspx), accessed 2026-06-05

How to read these figures: https://futurehistory.earth/methodology. Every figure links to its own source; gaps stay gaps.