Billing and posting clerks

Three parts of your work where AI is already doing real lifting, and what stays yours.

• Hand ledger1776–1880

  Hand ledger and quill pen (counting-house era)

  The original billing clerk worked entirely by hand: double-entry ledgers recording debits and credits in columns, with totals balanced at end-of-day or end-of-month. Errors meant re-totaling entire columns. The craft required literacy, numeracy, and the patience to copy the same figures into multiple books (day book, journal, ledger). Every invoice was written out in longhand, and "posting" meant literally carrying numbers from one book to another. This was skilled manual labor by the standards of the era, and it was paid accordingly.

• Typewriter1880–1920

  Typewriter and bookkeeping machines (Burroughs adding machine, 1886)

  William S. Burroughs introduced the first practical adding and listing machine in 1886, patented in 1888, and by the mid-1890s the Burroughs Adding Machine Company was selling them to banks, insurance companies, and counting houses. The typewriter (Remington No. 1, 1874) transformed invoice preparation from handwriting to mechanical key-striking. Together, these tools changed billing work in two ways: they made it faster and more standardized per worker, and -- crucially -- they made it easier to hire women to do it, because the new machine-mediated tasks were framed as requiring operator skill rather than the professional judgment of an accountant. Employers paid women less for the same output. The result was a feminization of bookkeeping and billing between 1880 and 1930 that permanently associated the occupation with female labor and lower wages.

  Effect on the work

  The mechanization of billing work between 1880 and 1930 roughly doubled output per worker while simultaneously reducing per-worker wages by substituting cheaper female labor for more expensive male bookkeepers. The workforce grew in absolute numbers as commerce expanded, but the wage premium for bookkeeping eroded relative to professional accounting.

• IBM punched-card tabulating machines1930–1965

  IBM punched-card tabulating machines (electromechanical accounting era)

  By the mid-1930s, IBM held most of the office machine market. Keypunch operators -- a separate but adjacent occupational class to billing clerks -- used IBM tabulating equipment to process payrolls, utility bills, insurance premiums, and eventually federal Social Security records. The Social Security Act of 1935 drove a massive expansion in punched-card record-keeping: for the first time, every wage earner in the United States had to be tracked by an employer account, processed through a central file. The electromechanical accounting machine (EAM) -- keypunch, sorter, collator, tabulator -- was the core billing technology of large organizations from the 1930s through the 1960s. For billing clerks at the clerical level, the keypunch era meant that batch processing could handle volumes no hand-ledger team could match, but it also meant strict input discipline: keypunch errors propagated through every downstream report.

  Effect on the work

  IBM tabulating machines expanded the throughput of billing departments significantly but did not reduce headcount proportionally because the New Deal era and post-war economic growth generated far more transaction volume. The Social Security Administration's punched-card requirement alone created thousands of new keypunch and billing-clerk positions at companies nationwide.

• Medicare1965–1990

  Medicare and Medicaid claim forms (HCFA-1500, UB-82) -- paper-based third-party era

  The creation of Medicare and Medicaid in July 1965 transformed medical billing from a simple cash-and-charity transaction into a specialized discipline requiring mastery of ICD diagnosis codes, CPT procedure codes (introduced by the AMA in 1966), and federal claim form requirements. The HCFA-1500 form (introduced for professional claims) and UB-82 (for institutional claims) became the standard submission vehicles. Hospitals that had employed a handful of billing clerks before 1965 now needed dozens: one to verify insurance eligibility, others to assign codes, others to type and submit claims, and still others to post payments and follow up on denials. Medical billing became its own sub-profession, separate from general bookkeeping, with its own training programs and eventually its own certification bodies.

  Effect on the work

  Medicare and Medicaid directly created a new class of billing specialists concentrated in the healthcare sector. The occupation shifted from broadly distributed across industries to heavily concentrated in healthcare and professional services.

• Practice management software1983–1996

  Practice management software and HCPCS coding (personal computer era, pre-HIPAA)

  The early 1980s brought two converging changes: affordable personal computers, which allowed medical practices to run practice management software on a desktop rather than sending data batches to a mainframe service bureau, and the 1983 introduction of the HCPCS coding system by CMS (which combined HCFA's own codes with the AMA's CPT system and mandated their use for all Medicare billing). The same year, HCPCS mandated standardization of how procedures were coded across all Medicare claims. Billing clerks now needed to understand not just form requirements but a standardized three-tier code structure: ICD-9 for diagnoses, CPT/HCPCS Level I for procedures, HCPCS Level II for supplies and services. Practice management software (early Medisoft, Medical Manager) automated some of the claim-typing work but required clerks to learn software operation on top of coding knowledge.

• HIPAA EDI mandates1996–2010

  HIPAA EDI mandates (X12 837/835 electronic transactions, claims clearinghouses)

  The Health Insurance Portability and Accountability Act of 1996 required the Department of Health and Human Services to create national standards for electronic healthcare transactions. HIPAA's Administrative Simplification provisions mandated that covered entities (hospitals, physicians, insurers) use the ANSI X12 837 transaction format for electronic claim submission and the format for electronic remittance advice (ERA). Implementation dates ran into the early 2000s, but by 2005 most large healthcare organizations were filing claims electronically through clearinghouses. Billing clerks who could not navigate electronic transactions became unemployable in larger practices.

  Effect on the work

  Electronic claim submission and ERA processing roughly doubled the volume of claims a single billing clerk could process compared to paper, beginning a long-run productivity trend that put structural pressure on headcount even as healthcare utilization grew. Claims clearinghouses (WebMD Health, NaviMedix, now Change Healthcare) emerged as a new intermediary industry, outsourcing some billing clerk functions to specialist firms.

• EHR mandates2009–2018

  EHR mandates (HITECH Act 2009) and ICD-10 transition (2015)

  The American Recovery and Reinvestment Act of 2009 included the HITECH Act, which created financial incentives for adoption of certified EHR systems and penalties for non-adoption beginning in 2015. By 2021, most office-based physicians and 96% of non-federal acute care hospitals used certified EHR systems. For billing clerks, EHR adoption meant that clinical documentation -- from which billing codes were derived -- now lived in a structured digital system they could access directly rather than deciphering handwritten chart notes. The ICD-10 transition (October 1, 2015) expanded the diagnosis code set from approximately 17,000 ICD-9 codes to over 68,000 ICD-10 codes, requiring every billing clerk who worked with diagnosis coding to undergo substantial retraining.

  Effect on the work

  The ICD-10 transition temporarily increased demand for billing staff (and billing education programs) between 2013 and 2016, as practices needed more coders to handle the expanded code set. Post-transition, the productivity of EHR-integrated billing workflows began compressing headcount needs again.

• AI-powered revenue cycle platforms2018–present

  AI-powered revenue cycle platforms (Waystar AltitudeAI, CodaMetrix, AKASA -- autonomous claim processing)

  The deployment of AI revenue cycle platforms beginning around 2018-2020 represents the most disruptive tool transition in the history of billing and posting work. CodaMetrix (founded 2017, major health system deployments from 2020) cuts manual medical coding work by 70% and coding costs by 60% at large health systems including Mass General Brigham, Mayo Clinic, and Yale Medicine. AKASA removed 71% of accounts from staff queues at Cleveland Clinic in a 2025 partnership, saving 5,559 staff hours in eight months. Waystar AltitudeAI has prevented $15.5 billion in denials since launch and reduces manual correction workload by 40%. Experian Health's 2025 survey found 63% of healthcare providers using AI in revenue cycle workflows. For billing and posting clerks, the effect is a structural narrowing of the job: routine claim submission, payment posting, and eligibility verification are being absorbed by autonomous platforms, leaving a human workforce concentrated on exception-handling, denial appeals, patient financial counseling, and compliance oversight. The volume of claims handled per remaining clerk rises; the total number of clerks needed falls.

  Effect on the work

  The projection understates the productivity shift because it counts headcount, not workload absorbed per clerk. Healthcare industry growth offsets some of the automation-driven headcount reduction, masking what would otherwise be a steeper decline.